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Water Efficiency Labelling and Standards (WELS) scheme

A joint government and industry program


Compliance and Enforcement Strategy consultation – have your say

​​​​​​​​WELS is seeking industry input to identify areas where compliance and enforcement efforts should be focused over the coming three years, from 2017 to 2020. We want your views on where resources should be targeted, to ensure compliance and enforcement activities are as effective as possible.

Areas of focus

The WELS Regulator is seeking your views on any or all of the below focus areas:

  • the level and breadth of compliance with the requirements of the WELS Act
    • how compliant do you think industry is with WELS? Is non-compliance more common in certain sectors and, if so, which sectors are more and less compliant?
  • existing risks of non-compliance to the WELS scheme
    • do specific product types, industry segments, or parts of the supply chain pose a greater risk to scheme compliance?
  • emerging or potential future risks to the WELS scheme
    • are changes in the industry likely to make certain types of non-compliance more common? If so, how is this likely to become evident?

The WELS Regulator is focusing this consultation on compliance with the scheme and is not seeking input on the scheme itself. This consultation is an opportunity for industry to provide input to a compliance and enforcement strategy and is not intended for specific complaints or information about non-compliant individuals or companies. If you wish to make a complaint or report non-compliance, please contact WELS Compliance.

How to get involved

To make a submission, download the cover sheet and save a local copy to your computer. You can then type directly onto the form, and save the final completed version. Alternatively, use the cover sheet to provide your details, and attach your submission.


DocumentPagesFile typeFile size
Cover sheet for submissions on the Compliance and Enforcement Strategy​5Word120 KB

If you have difficulty accessing these files, visit web accessibility for assistance.​

Submissions should be emailed to WELS Consultation or posted to the following address:

The WELS Regulator
Department of Agriculture and Water Resources
GPO Box 858
Canberra City ACT 2601

Submissions will be accepted up to 5.00pm AEST on Friday, 14 July 2017.

Consultation process

The department will not publish submissions or otherwise make them publicly available, although de-identified aggregated information from submissions will be published in ways that do not allow the identification of individuals or organisations.

Responses will be pooled and a summary will be prepared and used to draw conclusions on views. The summary and analysis will form the basis of a draft WELS Compliance and Enforcement Strategy.

The WELS Industry Advisory Group (WELSAG) and WELS State and Territories Officials Group (WELSOG) will be consulted on the summary report and initial draft of the WELS Compliance and Enforcement Strategy. The final approved report and strategy will be published on The process is expected to be finalised by December 2017.

Background to the consultation

The report on the Second independent review of the WELS scheme was published in 2015. This consultation has been established in response to Recommendation 3 of the report:

Compliance and enforcement activities for the WELS Scheme should move to a risk-based approach. This should include:

  1. development of a risk-based compliance and enforcement framework (developed in consultation with industry:
  2. improved education, assistance, support and advice for industry to enable stakeholders to meet their legal obligations under the WELS Act 2005, without the need to escalate costly enforcement actions.

The Australian and state and territory governments agreed to this recommendation in a joint government response.

The purpose of this consultation is to capture and incorporate industry views into a WELS Compliance and Enforcement Strategy as part of a risk-based approach to compliance.

For further details

Please read the supporting Compliance and Enforcement Strategy discussion paper before making a submission or to find out more.


DocumentPagesFile typeFile size
Compliance and Enforcement Strategy - discussion paper8Word73 KB
Compliance and Enforcement Strategy - discussion paper8PDF880 KB

If you have difficulty accessing these files, visit web accessibility for assistance.

Contact us

For questions about the consultation or to provide input via telephone, please call WELS Compliance on 1800 372 746.